FAQ

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long the delivery will take?

Shipping time varies by location and products.We will open soon a warehouse in Europe. These are our estimates:

United States :10-30 Business Days
Europe & Canada:10-30 Business Days
Australia & New Zealand: 10-30 Business Days
Mexico, Central America, South America: 10-30 Business Days
*This doesn’t include our 2-5 day processing time.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
  • Faulty and damaged products

Please read here for Refunds and Returns Policy.